Job Description
Join our dynamic team at Premier Hospitality Group as an Entry-Level Front Desk Agent in the vibrant heart of New York City! This is your gateway to a rewarding career in hospitality where you'll be the first point of contact for our international guests. We offer competitive compensation, flexible shift schedules, and comprehensive training to launch your professional journey. If you're passionate about creating exceptional guest experiences and thrive in a fast-paced environment, we want to meet you!
Our ideal candidates are energetic, detail-oriented individuals ready to deliver world-class service. You'll handle check-in/check-out processes, manage reservations, and resolve inquiries with professionalism. This role includes evening, weekend, and holiday shifts – perfect for those seeking adaptable hours while building their career in NYC's bustling hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries and modify bookings in real-time
- Process payments and manage cash handling with 100% accuracy
- Resolve guest inquiries and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain organized front desk areas and ensure cleanliness standards
- Uphold brand standards through consistent service delivery
- Complete shift reports and handover documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years customer service or front desk experience
- Proficiency in basic computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and organizational abilities
- Flexible availability for rotating shifts (days, evenings, weekends)
- Basic knowledge of NYC attractions and transportation systems