Job Description
Join Hospitality Elite Group as a Front Desk Agent in vibrant Kansas City, MO! We're seeking energetic professionals to deliver exceptional guest experiences in our high-end hotel chain. Enjoy weekly pay, flexible shift schedules, and career advancement opportunities. Be the first point of contact for our diverse clientele while showcasing your hospitality expertise in a dynamic environment.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, billing inquiries, and payment transactions
- Resolve guest concerns promptly and escalate complex issues
- Maintain accurate records of guest preferences and special requests
- Coordinate with housekeeping and maintenance teams
- Perform daily audits of front desk operations
- Utilize hotel management software efficiently
Qualifications
- 1+ years of front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends/holidays)
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid driver's license preferred
- Spanish fluency a plus