Job Description
Join our award-winning hospitality team at Grand Hotel Detroit! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No prior experience needed – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, benefits, and growth opportunities in Detroit's vibrant downtown. If you're a people person with a passion for exceptional service, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Answer guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong customer service orientation
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Punctuality and reliability
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts (nights/weekends)