Job Description
Join our award-winning team as an entry-level Front Desk Agent and launch your hospitality career in the heart of San Antonio! We're seeking enthusiastic individuals with no prior experience who thrive in customer-facing roles. As the first point of contact for our guests, you'll create memorable experiences while receiving comprehensive training on our property management systems, local attractions, and service excellence. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain.
Why You'll Love Working With Us:
- Comprehensive paid training program
- Health benefits and 401(k) matchingEmployee discounts on hotel stays and dining
- Recognition programs for outstanding performance
Responsibilities
- Warmly greet and check-in/check-out hotel guests using our property management system
- Answer phone inquiries and provide information about local attractions and services
- Process payments, manage reservations, and maintain accurate guest records
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through consistent professional appearance and service
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required - we train all new hires!
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including nights, weekends, and holidays
- Positive attitude and passion for customer service