Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable first impressions for our guests. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium properties.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy in reservations and billing
- Respond promptly to guest inquiries via phone, email, and in-person with exceptional service standards
- Coordinate with housekeeping, maintenance, and dining departments to resolve guest requests
- Process payments, manage cash floats, and maintain accurate financial records
- Utilize property management systems (PMS) to update guest profiles and availability
- Uphold brand standards through meticulous attention to detail in all guest interactions
- Assist with lobby concierge duties including local recommendations and transportation arrangements
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Strong verbal communication skills with professional telephone etiquette
- Basic proficiency in Microsoft Office Suite and property management systems
- Ability to multitask in a fast-paced environment while maintaining composure
- Customer service mindset with problem-solving aptitude
- Flexible availability including weekends, evenings, and holidays
- Valid driver's license (for occasional errands)
- Positive attitude and commitment to teamwork