Job Description
Join our award-winning team at Grand Hotel Nashville as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Music City. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant work environment. Enjoy competitive pay, benefits, and the chance to be part of Nashville's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy and confidentiality
- Manage reservations and room assignments using property management systems
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams to ensure smooth operations
- Uphold brand standards through professional appearance and service excellence
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn PMS systems
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and passion for hospitality
- Must be authorized to work in the United States