Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in our downtown Chicago location. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant team environment. Perfect for hospitality newcomers eager to grow in the industry while working flexible shifts including evenings, weekends, and holidays.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Conduct safety audits and emergency procedures training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork-oriented mindset