Job Description
Are you a people person looking for an exciting entry-level career in the hospitality industry? The Omni Atlanta Hotel at Centennial Park is seeking a friendly and professional Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will set the tone for their entire stay. We offer comprehensive training, competitive benefits, and a clear path for career advancement.
Why Join Us?
- Competitive starting salary and benefits package.
- Discounted rates at Omni properties worldwide.
- Opportunities for internal promotion and leadership training.
Responsibilities
- Greet and welcome guests in a warm and professional manner, checking them in and out efficiently.
- Manage room reservations and handle guest inquiries via phone, email, and in-person.
- Process payments and handle cash transactions accurately.
- Assist guests with directions, recommendations, and local information.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints or special requests with empathy and efficiency.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, hospitality, or front desk operations is preferred but not required for entry-level applicants.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Strong interpersonal skills with a focus on guest satisfaction.
- Ability to work flexible hours, including weekends and holidays.