Job Description
Launch your hospitality career with the Grand Memphis Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our iconic downtown location. As the first point of contact, you'll create memorable stays while mastering hotel operations in a dynamic environment. Join our award-winning team and gain valuable skills in customer service, reservations, and revenue management.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments via hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and team-oriented mindset
- Valid Tennessee driver's license (if providing airport transfers)
- Ability to stand for extended periods