Job Description
Join our award-winning downtown Cleveland hotel team as a Front Desk Agent! No experience necessary – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of Ohio's tourism hub.
Our ideal candidates are passionate about creating exceptional guest experiences. You'll be the first point of contact for visitors from around the world, ensuring seamless check-ins, answering inquiries, and coordinating with our dedicated team to deliver memorable stays.
Responsibilities
- Deliver warm, professional greetings to all arriving guests
- Efficiently process check-ins/checkouts using hotel management software
- Manage reservation inquiries and modify bookings as needed
- Resolve guest concerns with empathy and proactive solutions
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle cash transactions and maintain accurate financial records
- Uphold brand standards through meticulous cleanliness and organization
Qualifications
- No prior hotel experience required – we train from the ground up!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer literacy and willingness to learn new systems
- Positive attitude and passion for customer service
- Ability to stand for extended periods and lift up to 25 lbs