Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as an Entry-Level Front Desk Agent! This dynamic role is perfect for energetic individuals eager to launch their career in customer service. You'll be the first point of contact for guests, ensuring memorable experiences while managing check-ins, inquiries, and administrative tasks. Enjoy flexible shift work in a vibrant downtown location with growth opportunities into supervisory roles. We offer competitive pay, comprehensive training, and a supportive team environment. Apply today to become part of Sacramento's premier hospitality destination!
Responsibilities
- Guest check-in/out procedures using property management systems
- Manage reservations and room assignments efficiently
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Operate switchboard and handle incoming calls professionally
- Assist with luggage and special guest requests
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Proficient in basic computer applications
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability for day/night/weekend shifts
- Attention to detail and problem-solving aptitude
- Valid work authorization in the United States