Job Description
Welcome to The Grand Detroit Hotel, where we redefine hospitality in the heart of the Motor City. We are currently seeking enthusiastic and reliable individuals to join our front-of-house team as Part-Time Front Desk Associates.
Whether you are a student looking for flexible hours or someone seeking a new career path, we offer a comprehensive training program where no experience is required. Our team is the face of our brand, and we are looking for friendly, outgoing personalities to ensure every guest feels right at home.
Why Join Us?
- Flexible Scheduling: Work around your classes or other commitments.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Employee Benefits: Free meals, employee discounts, and opportunities for advancement.
- Training Provided: No prior hotel experience needed—we teach you everything you need to know.
Take the first step in your hospitality career with us today!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Process check-ins and check-outs efficiently using our property management system.
- Answer incoming calls and direct them to the appropriate department.
- Assist guests with luggage, directions, and general inquiries.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Handle cash transactions and credit card payments accurately.
- Resolve guest complaints with patience and a problem-solving attitude.
Qualifications
- No prior experience in the hospitality industry required; we value attitude over experience.
- High school diploma or GED is preferred but not mandatory.
- Strong communication skills and a friendly, professional demeanor.
- Ability to work on your feet for extended periods.
- Basic computer literacy and typing skills.
- Flexibility to work weekends, evenings, and holidays.
- Must be at least 18 years of age.