Job Description
Join the heart of Detroit's hospitality scene at Grand River Hotel Detroit! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As our first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. This role offers growth opportunities in a luxury downtown setting with competitive benefits and a vibrant team culture.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations, room assignments, and billing operations
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Assist with VIP services and special requests
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in hotel management systems (Opera/Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Basic knowledge of Detroit attractions and services