Job Description
We are Urgently Hiring a dedicated and professional Front Desk Agent to join our award-winning team in Mesa, AZ. If you are passionate about hospitality and creating memorable guest experiences, we want to hear from you.
As the face of our hotel, you will play a crucial role in ensuring our guests feel welcomed, valued, and well taken care of from the moment they arrive. We offer a competitive salary, comprehensive benefits, and a dynamic work environment.
Why You'll Love Working Here
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: We understand your time and offer shift flexibility.
- Growth Opportunities: Clear career paths within the Grand Horizon network.
Responsibilities
- Manage the front desk operations, including efficient check-ins, check-outs, and reservation modifications.
- Respond to all guest inquiries regarding hotel services, amenities, and local attractions in a professional and timely manner.
- Handle guest complaints or issues with empathy and efficiency to ensure 100% guest satisfaction.
- Process payments accurately and maintain a high level of cash and credit card security.
- Utilize hotel Property Management Systems (PMS) to update guest profiles and track room status.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Maintain a clean, organized, and welcoming front desk area at all times.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for long periods and work on your feet during shifts.
- Familiarity with Microsoft Office Suite and hotel PMS software is a plus.
- Strong problem-solving abilities and a positive attitude.
- Ability to work flexible hours, including weekends, holidays, and evenings.