Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent and launch your hospitality career! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our premier property. As the first point of contact, you'll create memorable moments while handling reservations, check-ins/check-outs, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing luxury hotel chain.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel software
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with empathy and solution-oriented approaches
- Process payments, manage cash floats, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 0-2 years customer service or hospitality experience
- Proficiency with basic computer systems and reservation software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid work authorization and ability to pass background check
- Professional appearance and positive, approachable demeanor