Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career in the heart of San Antonio! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our downtown luxury hotel. As the first point of contact, you'll create memorable stays through warm service, seamless check-ins, and local expertise. Enjoy competitive pay, comprehensive training, and growth opportunities within our expanding portfolio of premium properties.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle reservations, billing inquiries, and payment processing accurately
- Provide personalized recommendations for San Antonio attractions and dining
- Resolve guest concerns promptly with a solution-oriented mindset
- Coordinate with housekeeping and maintenance teams for flawless operations
- Maintain detailed records of guest preferences and special requests
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Basic computer proficiency with reservation systems
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Texas driver's license preferred for local errands
- Positive attitude with genuine passion for service excellence