Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Raleigh! We're seeking dynamic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing cities.
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments and manage cash drawer with strict adherence to financial protocols
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities and services to enhance guest experience and revenue
- Maintain security protocols for guest safety and property protection
- Generate daily reports and maintain accurate records
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, RoomMaster)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Raleigh attractions and local transportation