Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, guest-focused individuals to deliver exceptional service in a fast-paced luxury environment. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium properties.
As the first point of contact for our guests, you'll create memorable experiences while managing check-in/check-out processes, handling reservations, and resolving inquiries with professionalism. Our team thrives on collaboration and celebrates diversity – perfect for those who love working with people!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle reservations, room assignments, and payment processing
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping, maintenance, and valet teams
- Process mail, packages, and guest requests accurately
- Maintain clean and organized front desk area
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Excellent problem-solving and conflict resolution abilities
- Flexible availability including weekends, holidays, and nights
- Positive attitude and commitment to exceptional service
- Must be authorized to work in the United States