Job Description
Join our award-winning team at Grand Tampa Hospitality as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable first impressions for our guests. This role offers competitive compensation, comprehensive training, and opportunities for career growth within our luxury hotel chain. Enjoy a dynamic work environment with flexible shift schedules including evenings, weekends, and holidays. If you're passionate about hospitality and ready to start your career in a fast-paced setting, apply today!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment information
- Manage guest inquiries via phone, email, and in-person with exceptional professionalism
- Process payments and maintain accurate financial records using PMS software
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 0-2 years customer service or hospitality experience
- Strong communication and interpersonal skills
- Basic proficiency with reservation systems (e.g., Opera, Sabre)
- Ability to multitask in a fast-paced environment
- Flexible availability for rotating shifts (days, nights, weekends)
- Positive attitude with problem-solving mindset
- Valid Florida driver's license preferred