Job Description
Join our award-winning downtown Columbus hotel as a Front Desk Agent where exceptional service meets modern luxury. At Grand Plaza Columbus, we pride ourselves on creating unforgettable experiences for business and leisure travelers. As the first point of contact, you'll embody our commitment to hospitality excellence while enjoying competitive benefits, career growth opportunities, and a vibrant downtown location.
Responsibilities
- Deliver exceptional guest service through check-in/out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain positive relationships
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to update guest preferences and special requests
- Contribute to upselling efforts for premium rooms and amenities
- Maintain accurate records and financial transactions
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency in hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience