Job Description
Join the prestigious Grand Horizon Hotel in Charlotte, NC, as we seek an exceptional Hotel Manager to lead our luxury hospitality operations. This role offers the opportunity to shape guest experiences, drive revenue growth, and lead a dynamic team in one of the Southeast's most vibrant destinations. We offer competitive compensation, comprehensive benefits, and career advancement opportunities within our award-winning hotel chain.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, food & beverage, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and operational efficiency
- Manage departmental budgets, financial performance, and cost control measures
- Lead, train, and motivate cross-functional teams to deliver exceptional service standards
- Address guest inquiries, complaints, and special requests with professionalism
- Collaborate with sales and marketing teams to drive occupancy and revenue
- Ensure compliance with health, safety, and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5+ years progressive hotel management experience in luxury properties
- Proven track record of exceeding revenue targets and guest satisfaction metrics
- Strong leadership skills with ability to mentor and develop diverse teams
- Expert knowledge of PMS systems, revenue management, and industry trends
- Exceptional problem-solving and decision-making abilities
- Valid North Carolina hospitality management certification preferred