Job Description
Are you a people person with a passion for hospitality? Join our award-winning team at the Grand Hotel Detroit as a Front Desk Agent and become the heart of our guest experience. This entry-level position offers comprehensive training and career growth opportunities in Detroit's vibrant hospitality scene. No prior experience required – just your enthusiasm and dedication to exceptional service!
Responsibilities
- Greet and assist guests with check-in/check-out procedures using property management systems
- Manage reservations, room assignments, and ensure accurate guest information
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash handling, and maintain financial accuracy
- Coordinate with housekeeping, maintenance, and security departments
- Uphold brand standards through consistent service excellence
- Maintain organized front desk operations and documentation
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and aptitude for learning systems
- Ability to multitask in a fast-paced environment
- Professional appearance and customer-focused attitude
- Flexibility to work evenings, weekends, and holidays
- Positive team player with problem-solving abilities