Job Description
Join our award-winning hospitality team at Grand Hotels Group as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in the vibrant heart of Minneapolis. As the first point of contact, you'll create memorable stays through personalized service, problem-solving, and attention to detail. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
Responsibilities
- Efficiently check guests in/out using property management systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Process payments and manage cash drawer operations
- Collaborate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced settings
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license preferred
- Previous hospitality experience a plus