Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Denver! We're urgently seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of downtown Denver. As the first point of contact, you'll embody our brand's elegance while managing check-ins, reservations, and concierge services with precision and warmth. Enjoy competitive compensation, flexible scheduling, and growth opportunities in one of America's top travel destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries and modifications with exceptional service
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate billing records
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Colorado driver's license preferred
- Basic knowledge of Denver attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required