Job Description
Join Oceanview Resorts Miami as a Part-Time Front Desk Agent and become the heart of our luxury guest experience! We're seeking passionate hospitality professionals to deliver exceptional service in South Beach's iconic setting. This role offers flexible scheduling while providing opportunities for growth in the thriving Miami tourism industry. Enjoy competitive compensation, complimentary hotel stays, and a vibrant team environment in one of America's most dynamic cities.
Responsibilities
- Handle guest check-in/check-out procedures with precision and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with exceptional problem-solving skills
- Operate property management systems (Opera/PMS) efficiently
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and VIP concierge services
- Maintain accurate guest records and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Multilingual skills (Spanish/Portuguese) highly advantageous
- Valid Florida driver's license for occasional errands
- Ability to stand for extended periods and lift 25 lbs