Job Description
Join Our Award-Winning Team in Downtown Chicago!
The Chicago Grand Hotel is seeking passionate hospitality professionals to elevate our guest experience. Located in the heart of the Magnificent Mile, we offer competitive compensation, growth opportunities, and a vibrant work environment. As a Front Desk Agent, you'll be the cornerstone of our 5-star service legacy.
Benefits include health insurance, paid time off, employee discounts, and complimentary parking. We're committed to your development through our career advancement program.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and complaints with proactive problem-solving
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and handle cash transactions accurately
- Provide local recommendations and assist with travel arrangements
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Illinois Food Handler's certification preferred
- Professional appearance and polished demeanor