Job Description
Join our award-winning luxury hotel in Atlanta as an entry-level Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences for our international clientele. This is your launchpad into a thriving hospitality career with growth opportunities into supervisory and management roles. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location near major attractions.
What We Offer: Paid training, health insurance, employee discounts, career advancement programs, and a dynamic team environment. Perfect for recent graduates or career changers passionate about service excellence!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and special guest requests with precision
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, concierge, and security teams
- Uphold brand standards through exceptional service and professional appearance
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience (hospitality background a plus)
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation