Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in Fresno's premier hotel destination. No prior experience required – we provide comprehensive training to launch your career in hospitality.
As the first point of contact for our guests, you'll create memorable moments while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle reservation inquiries and modifications with accuracy
- Process payments and maintain financial transaction records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional communication and appearance
- Assist with concierge services and local area information
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Strong customer service orientation and communication skills
- Basic computer proficiency and ability to learn new systems
- Ability to work flexible shifts including weekends and holidays
- Professional demeanor with attention to detail
- Problem-solving skills and ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn hospitality best practices