Job Description
Are you a dedicated professional seeking a dynamic role in the hospitality industry? Grand Horizon Hotel Group is currently accepting applications for enthusiastic Front Desk Agents. We pride ourselves on providing exceptional guest experiences and offer competitive weekly pay for our hardworking staff.
Join our team in Philadelphia, PA, where you will play a pivotal role in ensuring our guests have a memorable stay. We value reliability, professionalism, and a positive attitude. If you are looking for a job with immediate impact and weekly compensation, this is the opportunity for you.
Join our team in Philadelphia, PA, where you will play a pivotal role in ensuring our guests have a memorable stay. We value reliability, professionalism, and a positive attitude. If you are looking for a job with immediate impact and weekly compensation, this is the opportunity for you.
Responsibilities
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Process payments, manage the front desk cash drawer, and balance daily reports.
- Answer incoming phone calls and emails to provide information and resolve issues.
- Ensure the security of the property and assist with emergency procedures as needed.
- Maintain accurate records of reservations and guest history in our PMS system.
- Collaborate with housekeeping and maintenance to ensure room readiness.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency with computers and property management systems (PMS).
- Must be reliable, detail-oriented, and able to work independently.
- Valid driver's license is preferred.