Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the prestigious Coastal Grand Hotel in Long Beach! No hospitality experience required – we provide comprehensive training to launch your career in the exciting world of guest services. As the first point of contact for our international guests, you'll create memorable experiences while working in our stunning beachfront property. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality chain.
What We Offer:
- Comprehensive paid training program
- Health benefits and 401(k) matching
- Employee discounts on hotel stays
- Career development workshops
- Dynamic team culture
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate multi-line phone systems and manage reservation systems
- Uphold brand standards through professional appearance and conduct
- Assist with basic concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Basic computer literacy (MS Office, reservation systems)
- Ability to multitask in fast-paced environments
- Positive attitude and customer-focused mindset
- No prior experience necessary – training provided
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (preferred for errands)