Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at the prestigious Grand Plaza Hotel! We're seeking energetic individuals passionate about creating exceptional guest experiences. This shift-based role offers hands-on training in hotel operations, guest services, and reservation management. Perfect for students, career changers, or hospitality enthusiasts seeking flexible hours while building valuable industry skills.
Our Chicago location offers competitive compensation, career advancement opportunities, and a vibrant downtown work environment. Enjoy free parking, employee discounts, and a supportive team culture that values growth and recognition.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle billing inquiries
- Provide local recommendations and assist with guest requests
- Maintain accurate guest records and occupancy reports
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency with reservation software
- Professional demeanor and positive attitude
- Ability to stand for extended periods
- Valid Illinois driver's license (if driving company vehicle)