Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Raleigh! We're seeking energetic individuals to deliver exceptional guest experiences in a dynamic, fast-paced environment. This entry-level role is perfect for hospitality professionals looking to grow their career while working flexible shifts including evenings, weekends, and holidays.
As the first point of contact, you'll embody our commitment to excellence through personalized service, seamless check-in/check-out processes, and proactive problem-solving. Enjoy competitive compensation, comprehensive training, and advancement opportunities within our nationally recognized hospitality brand.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams
- Operate property management systems (Opera, Fidelio) and office equipment
- Upsell hotel amenities and services to enhance guest experience
- Prepare daily reports and maintain departmental documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hospitality experience
- Proficiency in Microsoft Office Suite and PMS systems
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling abilities
- Positive attitude with strong problem-solving aptitude