Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in the heart of Virginia Beach! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our premier oceanfront resort. Perfect for hospitality newcomers, this role offers comprehensive training, career advancement opportunities, and a vibrant work environment near the Atlantic. Enjoy competitive benefits, flexible scheduling, and the chance to grow within our expanding hospitality network.
Responsibilities
- Warmly greet and register guests with personalized service
- Manage check-in/check-out procedures using Opera PMS
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market resort amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and POS system knowledge
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Availability to work weekends, evenings, and holidays
- Must pass background check and drug screening