Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-in/check-out processes, handling reservations, and resolving inquiries with grace. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities. What we offer: Health insurance, 401(k) matching, paid time off, and exclusive hotel discounts. Apply today to become part of our renowned hospitality team!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest complaints and escalate complex issues to management
- Process payments, maintain accurate billing records, and manage cash handling
- Coordinate with housekeeping, maintenance, and valet teams
- Act as hotel ambassador providing local recommendations and information
- Maintain security protocols for guest safety and confidentiality
Qualifications
- Minimum 2 years hotel front desk or guest services experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Basic knowledge of Philadelphia attractions and transportation
- Valid Pennsylvania Food Handler's certification preferred
- Availability to work flexible shifts including nights/weekends
- High school diploma or equivalent required