Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Minneapolis! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown hotel. This immediate hire opportunity offers competitive pay, flexible shift work, and career growth within a renowned hospitality brand. If you thrive in fast-paced environments and possess exceptional customer service skills, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Maintain accurate shift logs and incident reports
- Process payments and manage cash handling procedures
- Provide local area recommendations to enhance guest experiences
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Flexible availability for day/evening/weekend shifts
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required