Job Description
Join our award-winning team at Grand Bay Resort, where hospitality meets excellence! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences in our vibrant downtown Tampa location. This entry-level position offers competitive pay, comprehensive training, and opportunities for career growth within our luxury resort chain. Enjoy a dynamic work environment with flexible shift schedules designed to accommodate your lifestyle.
What We Offer:
- Competitive hourly wage plus tips
- Health benefits and 401(k) matching
- Complimentary resort stays
- Professional development programs
- Employee discounts on dining and spa services
Responsibilities
- Check in/out guests efficiently using resort management systems
- Manage reservations and room assignments
- Handle guest inquiries with exceptional customer service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly and professionally
- Operate PBX phone system and manage voicemail
- Uphold resort safety and security protocols
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including nights/weekends/holidays
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods