Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Hotel Minneapolis! We're seeking energetic, guest-focused professionals to create memorable experiences for our visitors. This part-time role offers flexible scheduling, competitive pay, and a vibrant work environment in the heart of downtown. If you're passionate about service and thrive in fast-paced settings, apply today to become part of our hotel family!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Maintain detailed records of guest preferences and special requests
- Process payments and handle cash/credit card transactions securely
- Assist with luggage and provide local area recommendations
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Minneapolis attractions and transportation