Job Description
Are you a people person looking to kickstart your career in the vibrant hospitality industry? The Grand Oak Hotel in Sacramento is currently seeking enthusiastic Front Desk Agents to join our award-winning team. We are an equal opportunity employer committed to diversity and inclusion.
As a premier hotel in California, we pride ourselves on delivering world-class service. Whether you are an experienced professional or an entry-level candidate eager to learn, we provide the training and support you need to thrive in a luxury environment.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive training programs for career growth.
- Employee discount on hotel stays and dining.
- A dynamic and supportive work culture.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring accuracy in all reservations and guest profiles.
- Respond to incoming phone calls and emails promptly, providing information regarding hotel amenities and local attractions.
- Address guest inquiries, complaints, and special requests with a focus on exceeding expectations and de-escalating issues.
- Maintain a pristine lobby and reception area, ensuring a welcoming atmosphere for all visitors.
- Process payments using the property management system (PMS) and handle cash transactions accurately.
- Assist with concierge duties, such as recommending restaurants and booking transportation.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or hospitality experience is a plus, but we are happy to train motivated entry-level candidates.
- Strong interpersonal and communication skills with a friendly and professional demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency and ability to learn new software quickly.
- A valid driver's license is preferred.