Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the luxurious Grand Plaza Hotel in El Paso! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during flexible shift schedules. This full-time role offers rapid career growth in the thriving Texas hospitality industry, with comprehensive training and competitive benefits package. Perfect for recent graduates or career changers passionate about customer service excellence!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment information
- Manage multi-line phone systems and respond to guest inquiries with professionalism
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Utilize hotel management software (Opera/PMS) for room assignments and inventory tracking
- Assist with VIP guest services and special event coordination as needed
- Uphold brand standards through consistent attention to detail in all interactions
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Previous customer service experience in hospitality, retail, or call centers
- Proficiency in basic computer applications and willingness to learn PMS systems
- Strong communication skills with fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 pounds
- Valid Texas driver's license and reliable transportation
- Background check and drug screen required post-offer