Job Description
Welcome to Horizon Hospitality Group, where we pride ourselves on delivering exceptional guest experiences. We are currently seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team in San Diego.
No prior experience is required for this position! We are looking for individuals with a positive attitude, a strong work ethic, and a genuine desire to learn. We provide comprehensive on-the-job training to help you succeed in your new career.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable atmosphere.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Answer incoming phone calls professionally, take accurate messages, and direct inquiries to the appropriate department.
- Manage front desk operations, including handling mail, packages, and general inquiries from visitors.
- Process payments and handle financial transactions with the highest level of accuracy and security.
- Assist guests with directions and provide information about the local area and facility amenities.
- Maintain a clean, organized, and professional reception area at all times.
- Assist with administrative tasks such as filing and data entry as needed.
Qualifications
- Excellent verbal communication and interpersonal skills.
- Basic computer literacy and typing proficiency.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- A friendly, professional demeanor with a positive attitude.
- High school diploma or equivalent (GED) required.
- Flexibility to work varying shifts, including weekends and holidays.