Job Description
Join our award-winning luxury hotel in the heart of Albuquerque! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at New Mexico's premier hospitality destination. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic, team-oriented environment.
Responsibilities
- Deliver 5-star guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries with personalized solutions
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash/credit transactions
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and billing information
Qualifications
- 2+ years hotel front desk experience required
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid New Mexico driver's license
- Spanish fluency highly preferred
- Flexible availability including weekends/holidays
- Professional appearance and positive attitude