Job Description
Join our award-winning downtown Indianapolis hotel as an Entry-Level Front Desk Agent! Perfect for career-starters in hospitality, this shift-based role offers growth opportunities, competitive pay, and a vibrant team environment. Enjoy flexible scheduling including nights, weekends, and holidays while delivering exceptional guest experiences at Indiana's premier luxury destination.
We provide comprehensive training, career advancement paths, and benefits including health insurance, paid time off, and employee discounts. No prior hotel experience required – we value strong work ethic and passion for service!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and professionally
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn hotel software
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and multitasking abilities
- Attention to detail in financial transactions and documentation
- Positive attitude and team-oriented mindset