Job Description
Welcome to The Grand Seattle Suites, where hospitality meets innovation. We are currently looking for a dedicated and charismatic Front Desk Agent to join our full-time team. If you have a passion for helping people and a smile that lights up a room, we want to meet you.
Even if you have no prior experience, we value attitude and aptitude over pedigree. We provide comprehensive on-the-job training to ensure you feel confident and prepared. Join us in the heart of Seattle and start building a rewarding career in the hospitality industry.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests upon arrival and departure.
- Check-In/Out: Efficiently manage guest registration, key issuance, and payment processing using our Property Management System (PMS).
- Guest Relations: Answer phone calls and emails promptly, addressing inquiries and resolving issues to ensure a 5-star guest experience.
- Front Lobby Management: Maintain a clean, organized, and inviting lobby environment at all times.
- Communication: Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready promptly.
- Security: Monitor access logs and ensure the safety and security of guests and property.
Qualifications
- Attitude Matters: A friendly, outgoing personality with a genuine desire to help others.
- Availability: Ability to work a flexible schedule, including weekends, nights, and holidays.
- Communication: Strong verbal and written communication skills in English.
- Professionalism: Ability to maintain a professional appearance and demeanor under pressure.
- Technical Skills: Basic computer literacy is a plus; we provide training on all software.
- Education: High school diploma or equivalent is preferred.