Job Description
Join our award-winning team at Grand City Hospitality as an Entry-Level Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown Philadelphia location. This is your gateway to a dynamic hospitality career with competitive pay, comprehensive training, and opportunities for advancement. Enjoy a vibrant work environment where your people skills shine, and gain hands-on experience in premium hotel operations. We value teamwork, professionalism, and a commitment to excellence – apply today and start your journey in the heart of Philly!
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences using our proprietary hotel management system
- Manage reservations, room assignments, and inventory with precision and attention to detail
- Handle guest inquiries, complaints, and special requests with solution-oriented approaches
- Process cash/credit transactions accurately and maintain secure cash handling protocols
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Uphold brand standards through consistent cleanliness, organization, and professional appearance
- Participate in shift work including nights, weekends, and holidays as required
Qualifications
- High school diploma or equivalent; hospitality certifications a plus
- 0-2 years customer service experience; hotel/fresh graduates encouraged
- Exceptional communication and interpersonal skills with multi-tasking ability
- Basic computer proficiency with willingness to learn property management systems
- Flexible availability for rotating shifts (days, evenings, weekends, holidays)
- Positive attitude with problem-solving mindset under pressure
- Valid Pennsylvania driver's license preferred
- Ability to stand/walk for extended periods during shifts