Job Description
Join our award-winning team as a Front Desk Agent at Grand Tampa Hospitality! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences during weekend shifts. This is your gateway to a thriving hospitality career with comprehensive training and growth opportunities. Enjoy a dynamic work environment in the heart of Tampa's vibrant downtown, where every day brings new challenges and rewards. We value personality over experience and provide all necessary tools for success.
Responsibilities
- Provide warm, professional welcome and check-in/out services for weekend guests
- Manage reservation systems, process payments, and maintain accurate records
- Handle guest inquiries with efficiency and resolve issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with luggage handling and provide local area recommendations
- Maintain a clean, organized front desk environment
- Support emergency procedures and ensure guest safety protocols
Qualifications
- No experience required – comprehensive training provided
- Exceptional customer service mindset with strong communication skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with reservation systems
- Professional appearance and positive attitude
- Reliable weekend availability (Sat/Sun shifts)
- High school diploma or equivalent required
- Team player with problem-solving abilities