Job Description
Welcome to The Grand Minneapolis Hotel, where we redefine luxury hospitality. We are currently seeking a dedicated and welcoming Front Desk Agent to join our dynamic team. Whether you are an experienced professional looking to advance your career or an enthusiastic entry-level candidate ready to start, we offer a world-class environment to grow your skills.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on exceptional service and creating memorable experiences for every visitor. If you have a passion for guest relations and a polished professional demeanor, we want to meet you.
Why Join Us?
- Competitive hourly wage and benefits package.
- Opportunities for career advancement within a top-tier hospitality brand.
- A supportive and inclusive work culture.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor, checking them in efficiently using Opera PMS or similar software.
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure 100% guest satisfaction.
- Manage front desk operations, including answering phone calls, taking reservations, and processing payments accurately.
- Assist with luggage handling and provide directions or local recommendations to enhance the guest experience.
- Monitor lobby areas to ensure a clean, organized, and welcoming environment at all times.
- Collaborate with housekeeping and maintenance teams to address room readiness and maintenance issues.
- Adhere to all hotel policies, safety procedures, and security protocols.
Qualifications
- High school diploma or GED equivalent required; hospitality or customer service experience is a plus but not mandatory.
- Excellent communication skills, both verbal and written, with a polite and professional phone manner.
- Strong problem-solving abilities and the capacity to remain calm under pressure during peak check-in times.
- Basic computer literacy and experience with hotel management software (preferred).
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- Physical ability to stand for extended periods and lift moderate luggage when assisting guests.