Job Description
Join our award-winning team at Grand Plaza Hotels & Resorts and elevate your hospitality career! We're seeking a passionate Hospitality Manager to lead our Oklahoma City location's daily operations and deliver exceptional guest experiences. Enjoy competitive benefits, rapid advancement opportunities, and a dynamic work environment where your expertise truly matters. Immediate hire position – start your journey with us today!
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Train and mentor staff on hospitality best practices and service excellence
- Resolve guest complaints with professionalism and maintain high satisfaction scores
- Coordinate with vendors and manage inventory for operational efficiency
- Implement and maintain health/safety protocols exceeding industry standards
- Analyze performance metrics to identify improvement opportunities
- Collaborate with marketing team to promote hotel services and events
Qualifications
- Minimum 3 years of hospitality management experience
- Proven track record in team leadership and staff development
- Strong problem-solving and conflict resolution skills
- Knowledge of hotel management systems (Opera, Fidelio)
- Ability to work flexible shifts including nights, weekends, and holidays
- Certification in Hospitality Management preferred
- Valid Oklahoma driver's license and clean driving record
- Excellent communication and interpersonal abilities