Job Description
Launch your hospitality career with us! Grandview Hospitality Group is seeking energetic and customer-focused Front Desk Agents for our premier Milwaukee location. This entry-level role is perfect for individuals passionate about creating memorable guest experiences while developing essential professional skills in a dynamic hotel environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing company.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and complaints with exceptional service
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and dining departments
- Uphold brand standards for cleanliness, safety, and operational efficiency
- Execute daily cash handling procedures and reconciliation tasks
- Assist with luggage, valet services, and local area information
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn hotel systems
- Professional appearance and positive attitude
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license preferred for valet services
- Must pass background check and drug screening