Job Description
Join our award-winning downtown Columbus hotel and experience the future of hospitality with DAILY PAY! Grand Hospitality Group is seeking charismatic Front Desk Agents to deliver exceptional guest experiences while enjoying the flexibility of getting paid daily. This is your chance to build a rewarding career in luxury hospitality without waiting for payday.
Our competitive compensation package includes:
- Daily pay through our instant payout system
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company matching
- Complimentary hotel stays worldwide
- Professional development programs
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our proprietary PMS system
- Handle guest inquiries and resolve service issues with empathy and efficiency
- Process payments, manage room assignments, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Upsell premium amenities and services to enhance guest satisfaction
- Maintain strict security protocols for guest safety and property protection
- Participate in daily briefings and continuous training initiatives
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency with Opera, Fidelio, or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Columbus attractions and transportation options
- Valid Ohio driver's license (preferred for guest shuttle service)
- Must pass background check and drug screening