Job Description
Welcome to the future of hospitality. StayLux Hospitality Group is seeking a dynamic and professional Front Desk Agent to join our growing team in Austin, Texas. If you are an entry-level candidate looking to start a rewarding career in the luxury hotel industry, this is your opportunity to shine.
As the face of our property, you will create memorable first impressions for our guests. We offer a supportive environment, competitive pay, and excellent benefits for full-time employees. Don't miss out on this chance to elevate your career in the heart of Texas.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
- Answer incoming phone calls and emails promptly and professionally.
- Manage guest inquiries, requests, and complaints with empathy and efficiency.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Process payments and handle cash transactions with strict attention to detail.
Qualifications
- High school diploma or GED required; relevant hospitality experience is a plus but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.